Shipping & Returns
SHIPPING POLICY
We use Australia Post for all our deliveries, you have the option of regular package delivery or express post. Once Australia Post has picked up your package from our premise you will be able to track your order directly through them.
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Each order is sent to only one delivery address. Please ensure the address is correct.
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We package and ship products every business day, generally your order will be shipped within 1-2 days.
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Your shipping costs and details will be shown in your cart during checkout.
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We offer free shipping for orders over $100, exclusions apply where the package weight exceeds 5 kg.
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We offer flat rate shipping of $9 for up to three (3) item purchases up to 5kg weight. And $12 flat rate shipping for up to (5) items up to 5kg weight. For more than 5 items shipping costs will be calculated and shown at cart checkout.
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We also offer a express post delivery option for an additional fee. Costs and details will be shown at cart check out if you select this option.
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All orders are shipped with "Authority to Leave" at your listed address. We cannot ship to PO Boxes.
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For international orders and shipping costs please contact our helpful team for team for further assistance.
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Return & Exchange Policy
We hope that all our customers are delighted with their purchases and product delivery.
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If a product is faulty or has been damaged in shipment, it will be at the discretion of
a + a Pure Bath Co. to authorise a replacement product or refund. Please contact us within 14 days of your purchase.
Should you be eligible for a refund, you will receive the cost of the item paid, but not the cost of shipping.
To return an item, a + a Pure Bath Co. will require that your item has not been used and in its original packaging. Exchanges will only be offered should a customer receive an incorrect or damaged product.
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Please note that the customer is responsible for all return delivery costs, and we recommend that you use a tracking number as we are not liable for any loss during the shipment process.